Effective Date: May 6, 2026

Business Name: Synergen Group

Website: www.synergengroup.com.au

1. Introduction

Synergen Group respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, book a consultation, download a resource, communicate with us, or engage with our services.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information from you when you:

submit a contact or enquiry form

*book a call or consultation

*download a guide, resource, or document

*subscribe to our email updates

*communicate with us by email, phone, or through our website

*engage with our training, consulting, or professional services

The information we collect may include:

*your name

*email address

*phone number

*business or organisation name

*job title or role

*enquiry details

*booking details

*information you choose to provide in forms or messages

*website usage data, such as pages visited, browser type, device type, and referral source

Personal information generally means information or an opinion that identifies, or could reasonably identify, an individual.

3. How We Use Your Information

We may use your personal information to:

*respond to your enquiries

*provide information about our services

*book and manage consultations or meetings

*deliver training, consulting, or related services

*send confirmations, reminders, and follow-up communications

*improve our website, marketing, and customer experience

*send relevant updates, resources, or promotional communications

*manage client relationships and business administration

*comply with legal, regulatory, or operational requirements

We will not sell your personal information.

4. Website Tracking and Analytics

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use our website and to improve our marketing.

These tools may collect information such as:

*pages visited

*time spent on the website

*links clicked

*device and browser information

*general location information

*referral source

We may use tools such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, or similar platforms.

You can adjust your browser settings to block or delete cookies. However, some parts of the website may not function properly if cookies are disabled.

5. Email Marketing

If you subscribe to our emails, download a resource, submit an enquiry, or engage with our services, we may send you relevant business updates, resources, or promotional communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

We may still send you important service-related or administrative communications where necessary.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored in secure business systems, customer relationship management platforms, email systems, booking tools, website platforms, or cloud-based service providers used by our business.

While we take reasonable precautions, no method of online transmission or electronic storage is completely secure.

7. Disclosure of Your Information

We may share your personal information with trusted third parties where necessary to operate our business and deliver our services, including:

website and CRM platforms

email marketing platforms

booking and calendar tools

payment processors, if applicable

analytics and advertising platforms

professional advisers

contractors or service providers who assist our business

We only share information where it is reasonably necessary for business, service delivery, legal, or operational purposes.

8. Overseas Disclosure

Some of our service providers or digital platforms may store or process information outside [Australia / your country].

Where this occurs, we take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable privacy obligations.

9. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to ask us to correct inaccurate, outdated, or incomplete information.

To make a request, contact us using the details below.

10. Data Retention

We keep your personal information only for as long as reasonably necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or resources.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.

Your continued use of our website after changes are published means you accept the updated Privacy Policy.

13. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

Business Name: [Insert Business Name]

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Address: [Insert Business Address or Service Area]